Reference

zk555 Privacy Policy for Indonesia

zk555 Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

Clear data purposesWallet activity contextAccount request pathLocal access wording
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CONTACT OUR TEAM

Privacy Questions Get a Clear Route

A direct support route helps you ask about the Privacy Policy without mixing your request with game or cashier questions.

Account data request Use the on-site support channel to ask which account details we hold, why they are used, and how a copy can be provided. Include your registered phone or email so we can match the request safely.
Wallet record question If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, send the date, amount reference and wallet name through support. We can check the related account record without asking you to share a wallet password.
Correction or removal Ask us to correct inaccurate details or assess an eligible removal request from the same support path. We confirm identity first, explain any record we must retain, and reply during the 08:00–22:00 WIB service window.
DATA HANDLING

Inside zk555 Privacy Controls

We keep the Privacy Policy practical by connecting each data use to an account action you can recognise.

Account records

We may hold your name or chosen account label, registered phone, email, verification result and sign-in history. These details help us identify your account, complete the clear phone verification step, and respond to a Privacy Policy request from the correct person.

Device signals

A phone or desktop session can create security signals such as device type, browser details, approximate location and login time. We use them to spot unusual access and help you review a session when the account path behaves unexpectedly.

Cookies

Cookies can keep a signed-in session active and remember essential choices on mobile or desktop. You can manage browser cookie settings, although removing necessary cookies may interrupt account access or make the Privacy Policy page harder to reach.

Wallet references

Payment records can include a method name, transaction reference, status and time. For DANA, QRIS, bank transfer or virtual account activity, we use these records to match cashier events and investigate a status question without storing your wallet password.

Retention checks

We retain records only for the operational, security, dispute and legal reasons that apply to them. A deletion request does not automatically remove records needed for an open account matter, payment reconciliation, fraud prevention, or a period required where local law permits.

Your request

You can ask for access, correction, deletion where eligible, or an explanation of processing through on-site support. We may verify your registered phone or email before replying, and we explain the result when a request cannot be completed in full.

Privacy Policy Answers for zk555

These Privacy Policy answers address the account questions you are most likely to have before opening an account or checking a wallet record. We keep the same request path available after sign-in, so you can ask about data access, phone verification, cookies, retention, or a correction without leaving the account area. Eligibility and access depend on local law.

It covers data collected when you open an account, verify your phone, sign in, use DANA, OVO, GoPay, QRIS, bank transfer or virtual account, and contact support. It also explains cookies, security signals, retention, your request options, and access where local law permits.

Phone verification helps us connect an account request to the correct person and reduce unauthorised access. We may use your verification result when you ask for account data, correction, deletion, or a wallet status check through the on-site support channel.

Our Privacy Policy does not require us to store your DANA or QRIS wallet password. We may retain a payment method, transaction reference, status and time so we can match a cashier event, answer a receipt question, and protect the related account.

Open the account help path and send a Privacy Policy request through on-site support. Tell us the registered phone or email and specify whether you want access, correction, deletion where eligible, or processing details. We verify the request before sharing account data.

Retention depends on the type of record and the reason it was created. Account, security, support and payment references may remain while needed for service, dispute handling, security checks, reconciliation, or a period required where local law permits.

Yes. Send the correction request through the support path and identify the field that is inaccurate. We may confirm your registered phone or email, update eligible records, and explain why a record must remain unchanged when it supports security, reconciliation, or a legal requirement.

Use the on-site support channel every day from 08:00 to 22:00 WIB. Include your registered contact and a short description of the concern, such as cookies, retention, account access, or an unfamiliar OVO or GoPay transaction reference.

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